Frequently asked questions

If you have a query on:

• Exam entries
• Registrations/enrolment
• Certificates
• Invoices
• Missing or late exam materials
• Nominal roll reports
• Results

Contact:

Tel:     +44 (0)20 7294 2787
Fax:    +44(0)20 7294 2413
e-mail: centresupport@cityandguilds.com
Online form

If you offer single subject qualifications and have a query on:

• Exam entries
• Results
• Certification
• Missing or late exam materials
• Incorrect exam papers
• Forms request (BB, candidate results entry)
• Exam date and time change

Contact:

Tel:     +44 (0)20 7294 8080
Fax:    +44 (0)20 7294 2413
Fax:     (BB forms) +44 (0)20 7294 2404
e-mail: singlesubjects@cityandguilds.com
Online form

Block registration forms should be sent to the BB forms fax number.

If you offer international awards and have a query on:

• Results
• Entries
• Enrolments
• Invoices
• Missing or late exam materials
• Nominal roll reports

Contacts:

Tel: +44 (0)20 7294 2885
Fax: +44 (0)20 7294 2413
e-mail: intops@cityandguilds.com
Online form

If you have a Walled Garden account and have a query on:

• Re-issue of password or username
• Technical problems
• Entries
• Results
• GOLA
• Navigation
• User problems/menu option proplems

Contact:

Tel:     +44 (0)20 7294 2840
Fax:    +44 (0)20 7294 2405
e-mail: walledgarden@cityandguilds.com
Online form

We are always aiming to improve the quality of our services and welcome feedback to help us do this. If you have a complaint, or any suggestions for improvement about any of the services that City & Guilds provides, e-mail: feedbackandcomplaints@cityandguilds.com