Learner support

Taking a qualification is a big decision. We know that, and that’s why we’ve worked hard to make our qualifications as accessible as we can. Here are just some of the ways we can help, support and inspire you to fulfil your goals.

Financial assistance

Want to take a qualification but can’t afford to? There are a number of ways we may be able to help.

Student course records

If Fido’s eaten your certificate and you’ve got a job interview coming up, don’t worry. You can save on vet bills by ordering a replacement. This section tells you how and provides information on a whole range of other services available for students.

e-Learning

If you’re taking one of our more popular courses then SmartScreen.co.uk, our online portal, can help you with support materials, practice assignments, discussion groups, careers advice and much more. And if you hate exams, then you're not alone. Our online assessment system can take the sting out of the process.

How do I appeal?

Hopefully you will find doing a City & Guilds qualification a rewarding and memorable experience. Unfortunately, not everything in life always goes according to plan. If you wish to appeal against a decision we have made regarding your examination result, this section gives you all the help and advice you need.

Useful links

We’ve scoured the web for sites that we think our learners might find useful and have brought them all together in one section, including links to many of the professional organisations we work with in developing our qualifications.

Using the City & Guilds Qualified logo

If you hold a full City & Guilds certificate you may be eligible to use the City & Guilds logo. Find out more.

Result and certificate issue target calculator

Find out when you should receive results and certificates for S/NVQs, Multiple Choice exams, Written exams, On Demand exams and GOLA exams.